• Nobody got wise of the decisions and you can measures which he or she is actually in charge. The overall diminished information flow extended so you can decision rights, since pair professionals knew where their authority concluded and you will another’s first started. Without a doubt, misunderstandings more than decision rights resulted in next-guessing. Fifty-five per cent of participants believed that decisions was basically regularly second-suspected from the Goodward.
So you can Goodward’s borrowing from the bank, its greatest executives immediately responded to the outcome of the symptomatic of the launching a big difference program geared towards every about three trouble spots. The program provided very early, tend to symbolic, transform with longer-label efforts, in an effort to make momentum and you will galvanize participation and you can ownership. Continue reading